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What You Need to Know Before You Play

Using fb997 means you agree to these terms — access and eligibility depend entirely on your local law and the regions we support. Read through what applies to your account, your wallet activity via bKash, Nagad or Rocket, and how we handle your data.

Eligibility by regionbKash, Nagad, Rocket account rulesData and privacy commitmentsAccount suspension conditionsJurisdiction-dependent access
fb997 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to dispute an account decision, or need to flag a data concern, our support team handles legal-related queries through the channels below. Include your registered account details and the specific policy area you are asking about so we can route it correctly.

Live Chat Reach our support team directly through the live chat widget in your account dashboard. Quote your account ID and the policy section you want to discuss for faster handling.
Email Support Send a written query to our support email address found in your account settings. Email is the recommended channel for formal legal requests, account disputes or data-access inquiries.
Account Help Centre The Help Centre inside your account covers common policy questions — terms of use, account suspension rules and wallet verification steps — before you need to contact us directly.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our legal commitments cover more than just eligibility. Here is how we handle the four areas that matter most to your account safety and your rights as a user of this platform.

Data Retention

We keep your account data only as long as legally required or operationally necessary. Once your account is closed, personal data is deleted or anonymised according to our retention schedule unless law requires otherwise.

Cookie Policy

Cookies on fb997 track session state and your logged-in status — not browsing habits across other sites. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification at login and on any payment action via bKash, Nagad or Rocket. We use SSL encryption across all account and wallet pages to keep your details secure.

Your Rights

You can request a copy of your account data, ask for corrections to inaccurate records, or request deletion where no legal hold applies. Submit requests through the email support channel in your account settings.

Common Legal Questions Answered

These are the questions we hear most often about our terms, account rights and how our policies work in practice. If your question is not here, use the live chat or email channel listed above.

Access depends on your local law and the regions fb997 supports. You are responsible for confirming that use of this platform is lawful in your location before registering or depositing.

Any eligible balance is returned to the same payment method used for deposit — bKash to bKash, Nagad to Nagad — after your account passes our standard verification check before release.

Send a data-access request to our support email listed in your account settings. Include your registered account ID. We will respond within the timeframe required by applicable law.

Accounts may be suspended for terms violations, unverified payment details, or regulatory reasons. You will receive notice via your registered contact. You can dispute the decision through our email support channel.

Transaction data linked to your Rocket account is held securely and not shared with third parties except where required by law or needed to process your withdrawal through our payment provider.

Yes. Where no legal hold applies to your records, you can request deletion via email support. We will confirm whether a hold exists and process the deletion request within a reasonable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.