Reference

Terms That Cover How fb997 Works for You

These terms set out what you agree to when you open an account with fb997 and use our lobby — including deposits via bKash, Nagad or Rocket, game access, and withdrawal requests.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessOne account per personSubject to local law
fb997 Terms That Cover How fb997 Works for You
TERMS CONTACT PATHS

Reach Us About Any Terms Question

Live Chat Start a live chat session directly from your account dashboard to ask about a specific clause or get clarity on how a rule applies to your wallet activity.
Email Support Send a written query to our support address if you need a detailed written response about account eligibility, payment terms or any clause in this document.
Account Help Centre Your account help section covers the most common terms questions — Deposit references, withdrawal steps, and what triggers a verification request on bKash or Nagad.
HOW WE HANDLE THIS

How fb997 Manages Your Account Under These Terms

We apply these terms consistently across all accounts, regardless of which payment method — bKash, Nagad or Rocket — you use. If you believe a term has been applied incorrectly to your account, you can raise it through live chat or email and we will review it.

Account Security Your account is protected with OTP verification on login and on withdrawal requests. We never ask for your bKash or Nagad PIN — only our platform PIN applies.
Data Retention We retain your account and transaction records for as long as required under our operating terms. You can request a summary of your data through the help centre.
Clause Changes Any update to these terms is posted on this page with the effective date shown at the top. We do not apply new clauses retroactively to completed transactions.
Dispute Process If you disagree with a decision made under these terms, contact support in writing. We log all disputes and respond with a reference number for your records.

Questions About These Terms, Answered Directly

These are the questions we hear most when someone reviews the terms for the first time. If your question is not here, the support team can walk you through any clause.

Yes. When you open an account and use the lobby, you accept these terms in full. Eligibility still depends on your location and local law — access is not available everywhere.

We update this page whenever the terms change and show the effective date. Using the platform after a change is posted counts as acceptance of the revised terms.

Yes. All wallet transactions — whether via bKash, Nagad or Rocket — are governed by these terms, including the verification steps and the rules around reversals and disputes.

Breaches can result in account suspension or closure. Common causes include operating multiple accounts, providing false information, or misusing a payment method during verification.

Raise a data request through the account help centre or email support directly. We will confirm receipt and respond within the timeframe set out in our data handling policy.

Where a clause conflicts with local law in your jurisdiction, local law takes precedence and that clause does not apply to you. The rest of the terms remain in force.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.