Reference

How fb997 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments — including wallet details tied to bKash, Nagad, and Rocket.

Account data protectionbKash, Nagad, Rocket payment recordsSecure data storageYour right to request accessBangladesh-focused policy

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at fb997 is built around your account flow — from the moment you link a bKash or Nagad wallet to the point your withdrawal is confirmed. We apply access controls, encrypted storage, and session verification to keep your account details out of reach from unauthorised parties. Here is what that looks like in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear these through your browser at any time without losing your account data.

Payment Data Handling

When you transact via bKash, Nagad, or Rocket, only the reference number and amount are stored on our side. Full wallet credentials stay within the respective payment app.

Account Security and Retention

Your account data is held for as long as your account is active and for a period after closure as required by internal records policy. You may request deletion at any time by contacting support.

Who Can Access Your Data

Only authorised fb997 staff and verified payment processors can access your personal data. We do not share your details with advertisers or unaffiliated third parties.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about what data we hold, want to request a correction, or need to raise a concern about how your information has been handled, our support team is the right place to start. You can reach us through live chat on the fb997 site, by email, or through the in-account help form. We aim to acknowledge privacy requests within a reasonable period and will follow up with a clear outcome.

Live Chat Start a live chat session directly from your account dashboard. Have your registered mobile number ready so we can locate your record quickly.

Email Support Send your data request or privacy concern to our support email address. State your account name and the specific data point you are asking about.

In-Account Help Form Log in and use the help form under account settings. This route links your query directly to your account record and speeds up the response.

What We Collect and Why We Hold It

fb997 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when creating your account — your name, contact details, and the mobile wallet numbers you use to transact, whether that is bKash, Nagad, or Rocket. We also collect device identifiers, session logs, and browser data to keep your account secure

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and functional. Payment records are retained as required by our internal compliance process. We do not sell your personal data to third parties. Data shared with payment processors — for example, when a bKash or Nagad transaction is verified — is limited to what those processors
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need to complete the transfer. Your information may be processed in jurisdictions outside Bangladesh; where that happens, we apply the same care standards as we do locally. Availability of our service, and your rights under this policy, depend on your local law and eligible regions. We
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use cookies and session tracking to maintain your login state and understand how the lobby is used — you can manage cookie preferences through your browser settings. If you believe any data we hold is incorrect, you have the right to ask us to update or
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remove it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how your data works on fb997. If you do not see your question here, reach us through live chat or the in-account help form and we will give you a direct answer.

We collect your name, contact number, email address, and the mobile wallet details — such as your bKash or Nagad number — that you link during account setup. Device and session data is also logged.

Payment references are shared only with the processor handling your transaction — bKash, Nagad, or Rocket as applicable. We do not pass payment data to advertisers or unrelated third parties.

Send a deletion request through the in-account help form or via our support email. We will confirm receipt and process the request in line with our internal retention policy.

Yes. Contact support through live chat or the help form, specify which detail needs correcting, and our team will update the record after verifying your identity against your account.

We use session and functional cookies to keep you logged in and maintain lobby state. You can block or clear cookies in your browser settings, though some account features may not work as expected.

Our policy applies to all registered accounts. Whether you can use the platform depends on your local law and eligible regions. We recommend checking what applies in your location before proceeding.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFb997 Glossary

How fb997 Handles Your Personal Information

How We Protect and Manage Your Information

How to Contact Us About Your Data

Common Questions About Your Privacy Rights

01 What personal data does fb997 collect when I open an account?

02 Does fb997 share my payment details with anyone else?

03 How can I ask fb997 to delete my account data?

04 Can I update incorrect information held on my account?

05 Does fb997 use cookies, and can I turn them off?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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